Building Resilience in a Customer Facing Role

Resilience is vital in customer-facing roles as it helps individuals manage stress, maintain performance under pressure, and regulate emotions effectively. It enhances problem-solving abilities, boosts job satisfaction, reduces absenteeism and turnover. Resilient employees build stronger customer relationships, contribute to a positive work environment, support career growth and adapt better to industry changes. 

This course aims to provide individuals in customer-facing roles with essential skills and strategies to build and maintain resilience. Participants will learn how to handle stress, manage difficult interactions and maintain a positive outlook to ensure their well-being and effectiveness in their roles.

Key Content

After attending this course delegates will be able to:

• Effectively handle emails
• Make the right impressions
• Deliver the correct message
• Understand email etiquette
• Use plain English
• Understand presentation and formatting

Programme

• Identifying customer expectations for email communication
• Effectively handle emails
• Using the right tone
• Answering all points    
• Email etiquette
• Using plain English
• Presentation and formatting
• Grammar checks

Key Benefits

• Time saved in writing responses  
• Reduction in email traffic
• Decrease in follow up calls
• Minimising potential for complaints

Our Business Development Team are happy to answer any queries you may have regarding the availability of places. For further information on any of our services and courses contact them by telephone on 024 7623 1122, email at events@cw-chambertraining.co.uk

Our Business Development Team are happy to answer any queries you may have regarding the availability of places. For further information on any of our services and courses contact them by telephone on 024 7623 1122, email at courses@cw-chambertraining.co.uk