Effective Complaints Handling
Next Available Dates:
- 11 Jun 2025
- 15 Oct 2025
Chamber Member Price: £150
Non-Member Price: £175
This course is specifically designed for staff who interact with customers. It aims to equip delegates with essential skills for managing customer dissatisfaction, building rapport, and effective problem-solving. Delegates will learn how to enhance customer relationships by turning complaints into opportunities
to show customers how much you value their business, how to demonstrate professionalism and support the development of solutions based approaches.
- Creating and maintaining positive customer relationships
- Establishing facts and identifying solutions
- Handling complaints positively to improve service delivery
- Turning complaints into positives
Our Business Development Team are happy to answer any queries you may have regarding the availability of places. For further information on any of our services and courses contact them by telephone on 024 7623 1122, email at courses@cw-chambertraining.co.uk
10% Early bird discount available for courses booked 3 months in advance.
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