Customer Care & Communication

Managing Customer Excellence

Duration: 1/2 Day AM

Chamber Member: £150

Non-Member: £175

This half-day course will explore how effective customer engagement can help develop and nurture your company’s most valuable asset: its customers.

Customer Service Essentials

Duration: 1/2 Day PM

Chamber Member: £150

Non-Member: £175

Effective customer service is fundamental to every thriving business.This course empowers participants to understand and meet customers’ needs and expectations.

Communicating Assertively

Duration: 1/2 Day AM

Chamber Member: £150

Non-Member: £175

Establishing your personal communication style and identifying how it impacts on others will have a positive effect on you and those around you.

Effective Complaints Handling

Duration: 1/2 Day PM

Chamber Member: £150

Non-Member: £175

This course is specifically designed for staff who interact with customers. It aims to equip delegates with essential skills for managing customer dissatisfaction, building rapport, and effective problem-solving.

Communicating and Working with Others

Duration: 1/2 Day AM

Chamber Member: £150

Non-Member: £175

This course is designed to help individuals operate professionally and courteously, equipping them with the skills to break down communication barriers and respond appropriately to requests and enquiries.

Building Resilience in a Customer Facing Role

Duration: 1/2 Day PM

Chamber Member: £150

Non-Member: £175

Resilience is vital in customer-facing roles as it helps individuals manage stress, maintain performance under pressure, and regulate emotions effectively.