Customer Care & Communication

Manage Customer Expectations

Duration: 1/2 Day AM

Chamber Member: £135

Non-Member: £160

Primarily aimed at personnel who are new to the service industry and need to understand that satisfied customers are paramount to business success or those who need to re-focus.

Prices are subject to VAT.

Key Account Management

Duration: 1/2 Day PM

Chamber Member: £135

Non-Member: £160

This half-day course will look at ways in which Account Management can be used to develop and manage your company's most important asset – its customers.

Prices are subject to VAT.

Communicating Assertively

Duration: 1/2 Day AM

Chamber Member: £135

Non-Member: £160

Establishing your personal communication style and identifying how it impacts on others will have a positive effect on you and those around you.

Prices are subject to VAT.

Complaint Handling

Duration: 1/2 Day PM

Chamber Member: £135

Non-Member: £160

Primarily targeted at staff who are likely in the course of their work to have to deal with unsatisfied customers who need to identify and rectify specific problems.

Prices are subject to VAT.

Professional Telephone Techniques

Duration: 1/2 Day AM

Chamber Member: £135

Non-Member: £160

First impressions count. This course is designed for people who have to handle situations using the telephone, as part of their role, in a professional and courteous manner.

Prices are subject to VAT.

Professional Email Writing

Duration: 1/2 Day PM

Chamber Member: £135

Non-Member: £160

Effective use of email communication is a fundamental part of everyday life and not always one which everyone gets right. Good personal interaction is essential to positive business relations.

Prices are subject to VAT.