Customer Service Apprenticeships

Every successful business today recognises the key to success is exemplary customer service and with the varied nature of the customer service industry there are many job roles that apply to customer service apprenticeships. Employers recognise the key role customer-facing staff play in determining the quality of the customer experience and in increasing customer loyalty. Apprenticeships are a great way of raising customer service standards, with employers across all sectors, addressing skills gaps and shortages, raising customer service skills in the workplace.

Who could benefit?

Whatever job role or sector a customer service apprentice might work in, they will learn the skills and understanding of key customer service concepts and how to apply them in the workplace. Job roles may include:

What levels are there?

Customer Service apprenticeships are available at intermediate (level 2) and advanced (level 3). We provide comprehensive advice and guidance to ensure individuals are matched to the most appropriate level, given their experience and job role.

What skills does it cover?

Providing a positive customer experience
Working with customers and customer insights
Customer service performance
Delivering service improvement
Business focused service delivery
Customer service culture and environment awareness
Knowing customers and their needs
Ensuring customer insight
Customer journey knowledge
Business knowledge and understanding
Team working
Problem solving, ownership and responsibility
Brand advocacy, values and beliefs
Dealing with customers face to face, over the telephone, in writing or electronically

Individuals will gain a Diploma in Customer Service as well as qualifications in Maths and English.

How long does a Customer Service apprenticeship take?

A Customer Service apprenticeship at level 2 will take approximately 12 months to complete; with a following 12 to 18 months to achieve the Advanced Apprenticeship at level 3.