Business Administration Apprenticeship
- Sector: Business Administration
- Salary: £12, 480 per year
- Location: Coventry
- Hours: Full Time (Monday to Friday)
- Closing Date: 29/11/2024
- Ref: CWCT048
- CWCT048 Business Administration Apprenticeship
Job Description
An exciting opportunity has arisen in Foleshill, Coventry, to join HBT Telecommunications, a leading provider of telecommunications, IT services, support, and telecoms consultancy. The role involves delivering exceptional administrative support, handling enquiries across various channels, and ensuring top-tier customer service for all clients.
About the Applicant
The successful applicant must have a strong interest in the field of business and a desire to gain practical experience while developing crucial skills including a strong work ethic, a willingness to learn, and the ability to adapt to different tasks and responsibilities. Applicant must have:
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Logical
- Team working
- Initiative
Daily Duties
CRM Updating:
- Data cleansing – updating key details with telesales
- Cleaning email data from campaigns in CRM
- Updating CRM after install with new contract dates and information
Supporting sales:
- Following up with customers who have had quotes from us
- Doing small quotes for sales
- Following up any queries and delegating to correct department
- Send out customer handbook
- Post-Installation Surveys and TrustPilot Reviews
- Conduct follow-up calls with clients who have had recent installations to gather feedback
- Encourage satisfied customers to leave positive reviews on TrustPilot